Frequently Asked Questions
How soon will I receive my order?AVERAGE delivery time is 14-21 days from receipt of an order. Orders are shipped via United States Postal Service or UPS from the website, depending upon what you choose. Special shipping requests carry an additional handling charge. Items temporarily out of stock will be shipped as soon as they become available. A representative will contact you if an item is no longer available. We appreciate your understanding in this matter.
How can I track my order?
All shipments that are not sent via UPS are at the risk of the buyer since we cannot track packages shipped via United States Postal Service. If you choose to have your order sent via UPS, you will be given a tracking number from UPS. You must use this number to track your shipment. If you order from Canada, please understand that, in addition to the UPS charge on this order, UPS will also collect a customs brokerage fee from you upon delivery of the order.
What if I need to return my order?
We want you to be happy with your purchase. If you are not satisfied with your order, return it to us in the same condition as you received it within 30 days of the purchase date for an exchange, credit, or refund. Shipping and handling will not be refunded. If an item is damaged upon receipt, please email us at jkmi@jkmi.com or call Customer Service at 866-834-6261.
What if I place an order and live outside the United States?
For international orders, unless you select UPS with its accompanying charges as the shipping method for your order, we will ship via United States Postal Service. For international orders, please be aware that there may be duties and taxes imposed on the order by your local Customs Office. We cannot accept responsibility for these fees or accept refused shipments for a customer’s failure to pay as required.
What do you do with my personal information?
Your privacy is important to us. To better protect you and the security of your personal and business information, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. You can find this notice throughout our site, particularly where personally identifiable information may be requested. The following discloses the information gathering and dissemination practices for this Web site: The Jesus King of All Nations Devotion and The Missionary Image of Our Lady of Guadalupe (JKMI.com).
We use your IP address to help diagnose problems with our server and to administer our Web site. We also use your IP address to help us identify hackers and others who misuse this website. In this way, we can protect you and other users, and prevent lost business that may result from hackers' activity. Your IP address is also used to gather broad demographic information so that we may better serve you and the community. This information is used at the server level, with the server recognizing the IP address and not the individual person. In the cases of e-commerce or of other proprietary transactions, we will track the IP address with the information provided by the end user using this IP address. This procedure helps us to track fraudulent efforts with credit cards and other illegal activities.
Our Contact Form:
Our site's contact form requires users who would like us to contact them to provide us with information such as their name, email address, and address information (if it is in regards to an order). Contact information from the inquiry form is used to provide the user with information that he or she requested. In the event that the user becomes a customer or client, we use the contact information to get in touch with the customer when necessary. We do not sell this contact information to outside parties.
Send a Friend an Event:
Our sites option to send an event listed in the events section of the website to friend is a script which does not store any information whatsoever. The E-mail address you fill in for yourself and for the recipient of the message will be purged from the system immediately after the script is run to send the e-mail and no copy of it is stored or sent to any other location.
External Links:
This site may contain links to other sites. The Jesus King of All Nations Devotion or The Missionary Image of Our Lady of Guadalupe is not responsible for the privacy practices or the content of such Web sites.
How You Can Access Or Correct Your Information:
You can access all your personal information that we collect online and maintain by sending e-mail to jkmi@jkmi.com. You can correct factual errors in your personal information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Contacting Us:
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can send e-mail to jkmi@jkmi.com.